Questions? Contact Us!
In-stock inventory generally ships the next business day. Holiday and orders placed on Saturday and Sunday are processed the next business day.
We ship via UPS, with various delivery options to meet your needs. Contact your account executive, email or call for specific rates and questions.
If an item is backorded the order will usually be sent partially complete.
Please inspect your order upon delivery. If you receive damaged or defective merchandise, let us know right away, and we will be glad to arrange a replacement. The ProCell is guaranteed for life. Other SKUs may be returned for a refund in sellable condition within 30 days from receipt for an exchange, credit or refund (excluding shipping and nominal processing fees).
To replace a defective item, contact your account executive at ProCell Therapies. If you are unsure of your ProCell Representatives name, email or call ProCell Therapies and a query will be done to determine if the item you are concerned about falls into the Return Material Authorization category. If it does, a Replacement Material Authorization Number will be issued. Once the RMA# is issued the return should be sent back to ProCell Therapies within 5 business days.
We are unable to accept exchanges without the required ProCell issued RMA (Replacement Material Authorization) number.
To comply with regulations, whenever we have a request for an exchange, it must be recorded and logged in the ProCell quality control system. A replacement is defined as anything that is broken or defective, or a fulfillment issue.
All broken or defective goods should be sent to ProCell (or designated facility) for investigation. Federal guidelines require that all replaced goods must be issued an RMA number.